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Addressing Needs of Uncompromising Customers

Addressing Needs of Uncompromising Customers

Intercontinental Hotels Group (IHG) has launched its 2017 Trends Report—The Uncompromising Customer: Addressing the Paradoxes of the ‘Age of I’—at the World Economic Forum (WEF) in Davos, Switzerland. The report highlights the uncompromising nature of today’s customer who increasingly expects ...

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IHG Opens Avalon, Calif., Holiday Inn

IHG Opens Avalon, Calif., Holiday Inn

ATLANTA—InterContinental Hotels Group announces the opening of the 75-room Holiday Inn Resort Catalina Island hotel in Avalon, Calif. This property is the second Holiday Inn Resort location in California, joining the Holiday Inn Resort The Lodge at Big Bear Lake ...

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IHG Launches Internet Solution

IHG Launches Internet Solution

ATLANTA—InterContinental Hotels Group (IHG), one of the world’s leading hotel companies, today announces a significant deployment milestone of IHG Connect, its industry-leading guest Internet solution. IHG Connect is on track to be live in 1,500 hotels in the Americas region ...

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IHG Chief Development Officer Offers Insights

IHG Chief Development Officer Offers Insights

With close to 35 years of branded hospitality experience, Joel Eisemann, IHG’s chief development officer for the Americas region, has focused on the real estate side of the hotel business his entire career. Now, nearly five years into his tenure ...

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Holiday Inn Express Opens in Tennessee

Holiday Inn Express Opens in Tennessee

GATLINBURG, Tenn.—Orange Lake Resorts, home to the Holiday Inn Club Vacations brand, and InterContinental Hotels Group (IHG) announce the opening of the new-build 115-room Holiday Inn Express hotel in Gatlinburg, Tenn. The new hotel is a first for the 34-year-old ...

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IHG Sees Direct Booking Push Success

Since IHG’s May launch of a new initiative providing exclusive rates to loyalty members who book direct, the company has seen a two-point shift in growth rate to direct web bookings from OTAs. IHG’s push for direct bookings followed similar ...

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