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Don’t ‘Turndown’ What Guests Want

Don’t ‘Turndown’ What Guests Want

Services once considered standard, like chateaubriand carved tableside, a menu featuring aspic, complimentary matches, or even the lobby pay phone bank, are no longer prevalent in our hotel culture. Likewise, turndown service is generally a non-valued amenity that we continue ...

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How to Handle Thirdhand Smoke

How to Handle Thirdhand Smoke

While some of the largest hotel chains in the United States—along with scores of other chains that are not so large—have gone totally smoke-free, the fact remains that many travelers do smoke and want to stay in a hotel that ...

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An Alternate Approach to Increase Productivity, Morale

An Alternate Approach to Increase Productivity, Morale

On average, a room attendant spends 25 to 30 minutes servicing a standard guestroom. But is there a more efficient and productive way? Consider the possibilities of using a team cleaning approach. Increased productivity and task specialization. When two attendants ...

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Showing Housekeeping Staff Appreciation

Showing Housekeeping Staff Appreciation

Housekeepers are an integral part of the hotel industry, and employee appreciation is a professional form of endearment that not only boosts the morale of the workplace but also the quality of work being produced, with 91 percent of workers ...

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Cart Prepping for Efficiency

Cart Prepping for Efficiency

A well-organized and well-stocked housekeeping cart is the key to efficiency. It enables room attendants to avoid wasting time looking for a cleaning item or making trips back to the linen room for more supplies. The specific amounts of items ...

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Managing the Storeroom Right

Managing the Storeroom Right

When hotels talk about inventory management, it is usually in terms of rooms—you can’t make money without guests in rooms, whether it is a guestroom, meeting room, or ballroom. But let’s step back and think about what it takes to ...

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