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Checking In With Frances Kiradjian, BLLA Founder

Checking In With Frances Kiradjian, BLLA Founder

When Frances Kiradjian founded the Boutique & Lifestyle Lodging Association (BLLA) in 2009, she was looking to create a “family” for boutique properties. At the time, booking a boutique hotel could be confusing, and even, in some cases, misleading. However, ...

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Four Ways to Use Big Data in Hospitality

Four Ways to Use Big Data in Hospitality

A hospitality business has countless ways to collect snapshots of consumer data—past travel bookings, seasonal sale trends, and more. But without looking at all of the data together, the business is missing key insights. That’s what Big Data is all ...

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The Evolution of the Hotel Notepad

The Evolution of the Hotel Notepad

Keeping a hotel running the way it should is like simultaneously keeping juggling balls in the air. There are tons of factors at play, and one oversight could cause scores of issues. That’s why all hospitality team members must be ...

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Automating the Front Desk

Automating the Front Desk

Whether through a kiosk, the internet, or a mobile device, self check-in for hotel guests is starting to lighten the load for front desk associates around the world. As this trend catches on, many hotels are making a switch in ...

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AHLA Honors Hotel Industry Stars and Champions

AHLA Honors Hotel Industry Stars and Champions

WASHINGTON, D.C.—The American Hotel & Lodging Association (AHLA) revealed its 2017 Stars of the Industry–the nation’s top employees and properties in the hospitality and lodging industry who will be honored for outstanding accomplishments, service, and leadership. Jenna Bush Hager, contributing ...

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