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IHG Launches Mobile and In-Hotel Digital Tech Pilots

IHG Launches Mobile and In-Hotel Digital Tech Pilots

InterContinental Hotels Group is trialling and rolling out several digitally-driven innovations to provide a more personalized and interactive experience for guests. The announcement follows IHG’s signing in April of an agreement with technology company Amadeus to develop a cloud-based Guest ...

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How Hotels Can Engage Guests Through Social Media

How Hotels Can Engage Guests Through Social Media

It’s no secret that social media plays a major role in the way the hospitality industry connects with customers. There are, however, more ways for hotels to use social media than to just attract guests before they book. With creativity ...

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Marriott Hotels Adds Mobile Request Chat Feature

Marriott Hotels Adds Mobile Request Chat Feature

BETHESDA, Md.—Travelers everywhere will be able to instantly connect with 500 Marriott Hotels worldwide before, during, and after their stays using the new Mobile Request option on the Marriott Mobile app. Specifically designed to enable guests to request services and ...

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3 Hotel Apps That Go Above and Beyond to Engage Guests

3 Hotel Apps That Go Above and Beyond to Engage Guests

Increasingly, guests want to interact with a hotel before, during, and even after their stays. Many successful hotels have recognized this and have implemented strategies to meet and exceed this expectation. One strategy top hotels have taken is to create ...

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