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The Secrets of Guest-Satisfying Hotel Brands

The Secrets of Guest-Satisfying Hotel Brands

If Chip Bell could have any job, it would be a hotel concierge. “Hotels, to me, are the most exciting business on the planet,” says Bell, a customer service guru and best-selling author who has served as a consultant to ...

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How Kemmons Wilson Transformed Lodging

How Kemmons Wilson Transformed Lodging

On August 17, 1968, Kemmons Wilson, the founder of Holiday Inn, opened the chain’s 1,000th location in San Antonio, Texas. In the 16 years since Wilson launched the brand with his first property in Memphis, Tennessee, he had transformed the ...

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Holiday Inn Tampa Westshore Completes Renovation

Holiday Inn Tampa Westshore Completes Renovation

TAMPA, Fla.—Holiday Inn Tampa Westshore Airport has announced the completion of its $8 million renovation. The revitalized hotel is officially operating under the new flag, Holiday Inn Tampa Westshore Airport. The new renovation emphasizes arrival and welcome services, food and ...

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The World’s Tallest Holiday Inn Hotel Opens

The World’s Tallest Holiday Inn Hotel Opens

ATLANTA—InterContinental Hotels Group and Crescent Hotels & Resorts today announced the opening of the new 492-room Holiday Inn Manhattan-Financial District hotel located in New York City’s downtown business center. Standing more than 453 feet tall, the hotel’s guestrooms have views ...

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User-Generated Marketing Campaigns Engage Travelers

User-Generated Marketing Campaigns Engage Travelers

In the days of film cameras and slide projectors, having to (painfully) sit through the vacation photos of family and friends was a common occurrence. But times have certainly changed. With the social media explosion, anyone can easily share photos, ...

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