Tag: guest satisfaction
Four Takeaways from J.D. Power’s Guest Satisfaction Study
Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel...
J.D. Power Reports Higher Guest Satisfaction Across Hotel Segments
COSTA MESA, Calif.—Across the board, hotels are making their guests happier than ever, according to the newly released J.D. Power 2018 North America Hotel...
Study: Indirect Booking Linked To Lower Guest Satisfaction
COSTA MESA, Calif.—When guests book through an independent travel website or mobile app instead of directly with the hotel, they are more likely to...
Hotel Satisfaction Reaches Record High
Hotel guest satisfaction has reached its highest level since J.D. Power revised its methodology in 2006, according to the J.D. Power 2014 North America...
Kimpton Tops Charts in Market Metrix Hospitality Index
SAN FRANCISCO, Calif.—Kimpton Hotels and Restaurants received the highest score on the Market Metrix Hospitality Index (MMHI) for the first quarter of 2014. Kimpton...