Tag: guest relations
Oracle Pinpoints Drivers of Loyalty
REDWOOD SHORES, Calif.—Oracle announced the findings of two research initiatives aimed at identifying the consumer drivers for loyalty in the food and beverage and...
Edition Hotels Introduces In-Room Fitness Amenities
Ian Schrager’s Edition Hotels, a brand collaboration with Marriott, have partnered with next-generation wellness collective Yoga For Bad People, to produce a series of...
How Old Brands Can Adapt to New Guests
Daniel Johnson, CHA, serves as a hotel analyst for Travel Channel’s Hotel Impossible and is vice president of operations for Argeo Hospitality. Here, he...
How Presenting Options to Guests Unlocks a World of Insights
Sixteen years ago, researchers Sheena Iyengar and Mark Lepper published a paper now known as “The Jam Study.” They found that consumers were ten...
Recovering from Hurricane Matthew
Dozens of costal communities are still recovering in the wake of Hurricane Matthew, the Category 3 hurricane that swept by the U.S. last weekend....