Tag: guest relations
Using Mobile To Improve Traveler Loyalty
The mobile-loving tendencies of today’s consumers—particularly those in their twenties and early thirties known as the Millennial demographic—are dramatically transforming how they go about...
Hotels Confront the Paradox of Personalization
Personalization appears to be the hotel industry’s biggest strategic objective right now, but the reason why it’s so hard to achieve is embedded in...
Wyndham Studies What Stresses American Vacationers
PARSIPPANY, N.J.—Raising families, navigating jobs, and balancing social commitments are among some of the stressors on Americans' plates. The result is that 51 percent...
Travelers Expecting Better Choices in Loyalty Redemption
SAN FRANCISCO—A survey of over 1,000 airline and hotel loyalty program members across the U.S. from Collinson Latitude, part of Collinson Group, reveals that...
Kimpton Hotel Palomar Philadelphia Expands Pet Program
PHILADELPHIA—Kimpton Hotel Palomar Philadelphia’s visiting pet program with local, no-kill shelter Saved Me has been so popular, that it is being expanded to the...