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Which Brands Deliver the Best Guest Experience?

According to the 2016 Temkin Experience Ratings, Holiday Inn Express and Residence Inn are the new industry leaders in customer experience. Both brands snagged the top spot this year and were the only two hotel brands evaluated to raise their ...

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How Hotels Can Build a Local Market Base

How Hotels Can Build a Local Market Base

The most important distribution channels you have are walk-up, direct, and drive-by business from your local market. The strongest performing hotels shoot for at least 50 percent via direct local. Here’s how to do it. There’s an old rule called ...

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Getting to Know Your Guests

Getting to Know Your Guests

Getting to know guests and anticipating their needs is a key skill for any hotelier. And now, with increasingly smart apps and software platforms, that process is becoming easier. One such program is Go Moment’s Ivy, an intelligent texting platform ...

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W Hotels Unveils Private Music Studios

W Hotels Unveils Private Music Studios

NEW YORK—W Hotels Worldwide, part of Starwood Hotels & Resorts Worldwide, in partnership with Coca-Cola, today debuted the first-ever W Sound Suite at W Bali—Seminyak. This private music studio and writer’s room will be the place for professional recording artists, ...

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Hyatt Centric Partners with Drybar

Hyatt Centric Partners with Drybar

CHICAGO—Hyatt Centric hotels has announced a new relationship with Drybar, the premier blow dry bar brand, helping guests look their best while shopping, enjoying a taste of the local cuisine, and exploring a new destination. Beginning this month, professional Drybar ...

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Marcus Hotels Welcomes Pets at Select Locations

Marcus Hotels Welcomes Pets at Select Locations

MILWAUKEE—The busy summer travel season is just around the corner. For those traveling with their Fido friends, what better way to enjoy it than to stay in a pet friendly destination? Marcus Hotels & Resorts is welcoming pet travel companions ...

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