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Being Accessible to Guests with Disabilities

Being Accessible to Guests with Disabilities

“The elevator is over there,” hotel associates have often told Peter Slatin, who, as a blind man, finds the description extremely lacking in clarity. Such communication glitches were common when Slatin traveled and each negative interaction colored his perception of ...

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Travelers Turning to Travel Agents

Travelers Turning to Travel Agents

Amid the chatter of OTAs versus direct booking, it can be easy to forget that up until the internet became a household staple, planning a trip was placed in the trusted hands of travel agents. In more modern times, do-it-yourself ...

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Westin Encourages Guests to Sleep Strong

Westin Encourages Guests to Sleep Strong

BETHESDA, Md.—Ahead of World Sleep Day, Westin Hotels & Resorts—part of Marriott International—announces its latest program, championing a more sound slumber for travelers around the world. Whereas popular mentality has previously promoted the late-night grind followed by the early wake-up, ...

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What Hotels Have Over Airbnb

What Hotels Have Over Airbnb

Hank Freid, CEO and founder of the Impulsive Group, believes that hotels still have a leg up on Airbnb and provide unforgettable experiences that alternative accommodations can’t. Although it may be beneficial for hotels to pair up with companies and ...

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Oracle Pinpoints Drivers of Loyalty

Oracle Pinpoints Drivers of Loyalty

REDWOOD SHORES, Calif.—Oracle announced the findings of two research initiatives aimed at identifying the consumer drivers for loyalty in the food and beverage and hotel industries and the impact of technology in curating a unique hotel guest experience. Insights from ...

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