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Ask Anthony: What is the Foundation of Any Business?

Ask Anthony: What is the Foundation of Any Business?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. What is the foundation 
of any business? Having the right people ...

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Motivating Employees To Improve Customer Service

Motivating Employees To Improve Customer Service

Out of all industries where customer service plays a highly critical role, hospitality may lead the pack. Taking care of clients is important for any business offering products or services, but in hospitality, customer service is the product. A hotel ...

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Four Tips To Help Guests Book Smarter

Four Tips To Help Guests Book Smarter

Hoteliers can share the following tips with guests to help them avoid fraudulent booking practices. 1. Look before you book. Some of these booking sites will go so far as to use the hotel’s brand name in the URL. Take ...

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Using Art to Bridge Age Gaps Among Guests

Using Art to Bridge Age Gaps Among Guests

As the tension between millennials and baby boomers dominates the media, it’s easy to believe that there are no similarities between the generations. However, there is a significant trend affecting the groups: both baby boomers and millennials have been bitten ...

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