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Tag Archives: guest relations

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Ask Anthony: What is the Foundation of Any Business?

Ask Anthony: What is the Foundation of Any Business?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. What is the foundation 
of any business? Having the right people ...

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Motivating Employees To Improve Customer Service

Motivating Employees To Improve Customer Service

Out of all industries where customer service plays a highly critical role, hospitality may lead the pack. Taking care of clients is important for any business offering products or services, but in hospitality, customer service is the product. A hotel ...

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