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Sycuan Casino Partners with OfferCraft

Sycuan Casino Partners with OfferCraft

Sycuan Casino in San Diego, Calif., announced a deal today with OfferCraft, a company that blends software and science to make incentives more fun, and thus more effective. The two groups reported a very positive initial reaction from guests, who ...

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Artist-in-Residence Programs Foster Engagement

Artist-in-Residence Programs Foster Engagement

As guests increasingly seek experiences strongly linked with their destination of choice, it has become more important for hotels to embrace their local communities. This often means spotlighting the best the area has to offer, be it wine, coffee, or ...

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Half of America Not Vacationing

Half of America Not Vacationing

RICHMOND, Va.—Americans remain vacation deprived, according to the seventh annual Allianz Travel Insurance Vacation Confidence Index, which found that more than 170 million Americans (53 percent) haven’t taken a vacation in the last 12 months. This is down three points ...

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Which Brands Deliver the Best Guest Experience?

According to the 2016 Temkin Experience Ratings, Holiday Inn Express and Residence Inn are the new industry leaders in customer experience. Both brands snagged the top spot this year and were the only two hotel brands evaluated to raise their ...

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How Hotels Can Build a Local Market Base

How Hotels Can Build a Local Market Base

The most important distribution channels you have are walk-up, direct, and drive-by business from your local market. The strongest performing hotels shoot for at least 50 percent via direct local. Here’s how to do it. There’s an old rule called ...

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