Tag: guest experience
Hotel Equities Announces Enterprise-Wide Digital Tipping Platform
ATLANTA, Georgia—Hotel Equities announced the enterprise-wide implementation of a digital tipping platform for their associates powered by Grazzy. The initiative aims to enhance the...
Essential Technology: Digitization Continues to Extend Across All Touchpoints, Benefiting Both Guests and Hotel...
Technology both facilitates hotel operations and enhances the guest experience, but it is the latter area that has seen the most advancements coming out...
Raising the Bar: Using Behind-the-Scenes Tech to Exceed Guest Expectations and Boost Business
In 2018, Domino’s CEO Patrick Doyle told Forbes that Domino's is a technology company selling pizza. When ordering from Domino’s, it is engaging to...
LODGING On Demand — Episode 37: Operational Efficiency
Robert Stevenson, CEO, Intelity, sits down with LODGING editor-in-chief Dennis Nessler to discuss some of the top operational challenges for hotel owners and operators....
The Power of Personalization
According to a 2021 McKinsey & Company report, companies who excel at personalization generate 40 percent more revenue from those activities than companies who...