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POS Mobility Results in Real Change

POS Mobility Results in Real Change

It is said that technology doubles in speed every two years. This means that point-of-sale (POS) applications are also speeding up at a very rapid pace. Screens are streamlined and optimized for different venues and workflows. Offline capabilities have been ...

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Spending Money Where the Guest Perceives It

Spending Money Where the Guest Perceives It

When it comes to renovations, savvy owners are investing their money in design aspects that matter most to guests. Nunzio DeSantis, executive vice president and director of HKS Hospitality Group, shares his perspective on where hotels can get the biggest ...

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The Changing Guest Experience

The Changing Guest Experience

Imagine that a woman is booking her stay for a weekend with the girls, and she receives a personalized ad for a package deal at a hotel’s newly renovated spa. The purchase is easy, simple, and fast. On the day ...

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Disney’s MagicBands Serve as a Data Hub for Guests

Disney’s MagicBands Serve as a Data Hub for Guests

When it comes to delivering successful guest experiences to families, it’s hard to ignore the giant mouse in the room. Disney often sets the bar for the entire family leisure entertainment segment, and in 2014, it actually raised it with ...

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Focusing on Acoustics Can Improve Guests’ Comfort

Focusing on Acoustics Can Improve Guests’ Comfort

Your guests’ ears never rest, not even when they’re sleeping. Throughout the night, guests are likely to hear off-and-on HVAC systems, TVs in adjacent rooms, and luggage carts in hallways. “When humans were still sleeping in caves, we needed to ...

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