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Spending Money Where the Guest Perceives It

Spending Money Where the Guest Perceives It

When it comes to renovations, savvy owners are investing their money in design aspects that matter most to guests. Nunzio DeSantis, executive vice president and director of HKS Hospitality Group, shares his perspective on where hotels can get the biggest ...

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The Changing Guest Experience

The Changing Guest Experience

Imagine that a woman is booking her stay for a weekend with the girls, and she receives a personalized ad for a package deal at a hotel’s newly renovated spa. The purchase is easy, simple, and fast. On the day ...

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Focusing on Acoustics Can Improve Guests’ Comfort

Focusing on Acoustics Can Improve Guests’ Comfort

Your guests’ ears never rest, not even when they’re sleeping. Throughout the night, guests are likely to hear off-and-on HVAC systems, TVs in adjacent rooms, and luggage carts in hallways. “When humans were still sleeping in caves, we needed to ...

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Four Seasons Introduces Fully Branded Jet

Four Seasons Introduces Fully Branded Jet

Toronto, Canada—Four Seasons introduces the industry’s first fully branded private jet experience. With Four Seasons on the fuselage and the Four Seasons logo on the tail, the completely retrofitted Boeing 757 will feature interiors and exterior design customized by the ...

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