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Safeguarding Room Keys and Guest Privacy

Safeguarding Room Keys and Guest Privacy

Room attendants will service about 16 guestrooms per day. In between rooms, they’ll make trips to the housekeeping office, supply storeroom, linen closets, employee break room, locker room, and more. To ensure guest privacy isn’t compromised, housekeeping employees must follow ...

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Set the Table for Success

Set the Table for Success

Larry Spelts, vice president of business development at Charlestowne Hotels, shares three indicators that a hotel restaurant is set up for success.  Solid finances. “A hotel with a restaurant typically is going to have a financial controller on sight. That ...

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Five Ways to Delight Customers

Five Ways to Delight Customers

Many hoteliers seek to satisfy their customers in an effort to deliver positive results for their business. However, the relationship between satisfaction and other desired goals such as customer loyalty has not been conclusively proven by research. Whereas some studies ...

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Kimpton Hotel Palomar Philadelphia Expands Pet Program

Kimpton Hotel Palomar Philadelphia Expands Pet Program

PHILADELPHIA—Kimpton Hotel Palomar Philadelphia’s visiting pet program with local, no-kill shelter Saved Me has been so popular, that it is being expanded to the world of meetings & events. The new program, Pet Pals Playdates, allows groups to request a ...

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Being Accessible to Guests with Disabilities

Being Accessible to Guests with Disabilities

“The elevator is over there,” hotel associates have often told Peter Slatin, who, as a blind man, finds the description extremely lacking in clarity. Such communication glitches were common when Slatin traveled and each negative interaction colored his perception of ...

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Travelers Turning to Travel Agents

Travelers Turning to Travel Agents

Amid the chatter of OTAs versus direct booking, it can be easy to forget that up until the internet became a household staple, planning a trip was placed in the trusted hands of travel agents. In more modern times, do-it-yourself ...

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