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Texting Guests for Quick Feedback

Texting Guests for Quick Feedback

To entice the all-important millennial demographic, hoteliers are putting their staff with the nimblest fingers to use by engaging with travelers via text message. By employing this quick and easy form of communication, guests are able to make requests and ...

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Conserving Resources Builds Financial Savings

Conserving Resources Builds Financial Savings

The environmental footprint made by the tourism industry is comparable to the fifth largest polluter worldwide, according to a new study by EarthCheck, a scientific certification group for travel and tourism. An analysis of 1,047 global industry properties that took ...

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Ask Anthony: What Type of Renovation will Grow Occupancy?

Ask Anthony: What Type of Renovation will Grow Occupancy?

Anthony Melchiorri, host and creator of Travel Channel’s Hotel Impossible and Five Star Secrets, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. What should an older hotel focus on when ...

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Guests Turn to Fitness Concierge to Stay in Shape

Guests Turn to Fitness Concierge to Stay in Shape

A new presence in the lodging industry is the fitness concierge. These fitness professionals partner with a hotel to connect guests with local fitness studios and instructors, register them for classes, and even plan personalized fitness calendars for their stays. ...

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Pets Offer Hotels a Solid Source of Revenue

Pets Offer Hotels a Solid Source of Revenue

For an increasing number of Americans, leaving behind their furry friends when traveling is no longer an option. The American Pet Products Association estimates that Americans will spend more than $60.5 billion on their pets in 2015. In addition, the ...

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Top Five Overlooked Tasks When Cleaning Guestrooms

Top Five Overlooked Tasks When Cleaning Guestrooms

When room attendants are centrally focused on cleaning the more visible living areas of the guestrooms, some items may go overlooked. Here are the top five tasks room attendants often fail to complete when cleaning an on-change guestroom: Lighting. Turn ...

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