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Being Accessible to Guests with Disabilities

Being Accessible to Guests with Disabilities

“The elevator is over there,” hotel associates have often told Peter Slatin, who, as a blind man, finds the description extremely lacking in clarity. Such communication glitches were common when Slatin traveled and each negative interaction colored his perception of ...

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Travelers Turning to Travel Agents

Travelers Turning to Travel Agents

Amid the chatter of OTAs versus direct booking, it can be easy to forget that up until the internet became a household staple, planning a trip was placed in the trusted hands of travel agents. In more modern times, do-it-yourself ...

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Boosting the Bottom Line with Eco-Friendly Odor Management

Boosting the Bottom Line with Eco-Friendly Odor Management

In the hospitality sector, perception is reality—especially when it comes to cleanliness. Fortunately, many major hotel brands are well-versed in next-generation cleaning practices that are highly effective and ensure guests are in a healthy indoor environment. However, despite intensive cleaning ...

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How to Prepare for Potential Threats to Security

How to Prepare for Potential Threats to Security

Daniel Johnson, CHA, serves as a hotel analyst for Travel Channel’s Hotel Impossible and is vice president of operations for Argeo Hospitality. Here, he sits down with LODGING to answer one of the most pressing issues he believes hoteliers face. ...

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Hyatt Hotels Launches Political Ad Campaign

Hyatt Hotels Launches Political Ad Campaign

CHICAGO—Hyatt Hotels Corporation has announced the launch of World of Hyatt, Hyatt’s new global platform grounded in the simple idea that a little understanding goes a long way. This reflects Hyatt’s purpose and reaffirms its commitment to building genuine and ...

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