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Up-Front Advice about Running the Front Desk

Up-Front Advice about Running the Front Desk

Sometimes, front desk staffers fall short of their duties and need assistance to improve operations. Ashley Gochnauer, general manager of the Kimpton Everly, cites three pieces of advice hoteliers could use to improve front desk procedures. 1. One size does ...

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The Evolution of the Hotel Notepad

The Evolution of the Hotel Notepad

Keeping a hotel running the way it should is like simultaneously keeping juggling balls in the air. There are tons of factors at play, and one oversight could cause scores of issues. That’s why all hospitality team members must be ...

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Automating the Front Desk

Automating the Front Desk

Whether through a kiosk, the internet, or a mobile device, self check-in for hotel guests is starting to lighten the load for front desk associates around the world. As this trend catches on, many hotels are making a switch in ...

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Rising Residence Inn

New developments, especially those of the large-scale variety, are hard to come by these days. But in Chicopee, Mass., near Springfield, BK Investments and Waterford Hotel Group are teaming up to build a new Residence Inn by Marriott to be ...

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