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Six Digital Hospitality Trends for 2018

Six Digital Hospitality Trends for 2018

As technology continues to evolve and influence how people travel, hoteliers can expect to see shifts in digital strategies across the industry—from marketing and in-house guest interactions to how brands interact with owners. Geoffrey Ryskamp, the principal director of global hospitality ...

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Building Rapport with Meeting Planners in the Digital World

Building Rapport with Meeting Planners in the Digital World

When almost every client interaction has gone digital, it’s critical to add personal rapport to every faceless communication—whether email, video chat, or texting. It’s easy to move quickly through the day firing off proposal after proposal and email after email. ...

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Luxury Brands Invest in Digital Offerings

According to brand consultancy firm L2’s annual list of digitally savvy hotel brands in the upper-upscale and luxury sectors, increasing numbers of hotel brands are investing in post-booking features and content geared toward trip planning. Marriott Hotels scored the highest ...

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