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Motivating Employees To Improve Customer Service

Motivating Employees To Improve Customer Service

Out of all industries where customer service plays a highly critical role, hospitality may lead the pack. Taking care of clients is important for any business offering products or services, but in hospitality, customer service is the product. A hotel ...

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The Secrets of Guest-Satisfying Hotel Brands

The Secrets of Guest-Satisfying Hotel Brands

If Chip Bell could have any job, it would be a hotel concierge. “Hotels, to me, are the most exciting business on the planet,” says Bell, a customer service guru and best-selling author who has served as a consultant to ...

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Five Hotel Chains Named J.D. Power Customer Champions

Five Hotel Chains Named J.D. Power Customer Champions

WESTLAKE VILLAGE, Calif.—J.D. Power, in conjunction with FORTUNE Custom Publishing, has recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important critics—their customers. The 2014 Customer Champions include five hotel ...

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Keep It S-I-M-P-L-E

A guest forms an opinion of an establishment during the initial interaction with an associate. That first interaction is crucial, but so are the second, third, and fourth. All must be memorable and positive. In baseball, the batter gets three ...

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