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Evolve with the Guest and Keep Moving Forward

Evolve with the Guest and Keep Moving Forward

[Sponsored by IHG] In 2008, the recession hit, devastating the economy. Corporations downsized. Millions of jobs were lost, jobs that will never come back. That event changed work forever. The idea of work-life “balance” died. What we see now is ...

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The Narrative Importance of Hotel Uniforms

The Narrative Importance of Hotel Uniforms

First impressions matter. A hotel only has one chance to make its initial imprint on a guest, and research shows that it takes just one-tenth of a second for that imprint to register. That’s why every single detail needs to ...

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Crowne Plaza Launches New Media Campaign

Crowne Plaza Launches New Media Campaign

NEW YORK—InterContinental Hotels Group (IHG), one of the world’s leading hotel companies, has launched the Crowne Plaza Hotels & Resorts brand’s largest consumer media campaign for the Americas region in the past 10 years. The campaign, “We’re All Business, Mostly,” ...

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Crowne Plaza Memphis Downtown Completes Renovation

Crowne Plaza Memphis Downtown Completes Renovation

MEMPHIS, Texas—Crowne Plaza Memphis Downtown, a 230-room hotel in the heart of historical Memphis, announced it has completed a multi-million dollar renovation. The renovation focused on creating modern, spacious rooms with guest comfort and convenience in mind, including updates to 230 ...

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IHG Invests $200 Million to Boost Crowne Plaza

IHG Invests $200 Million to Boost Crowne Plaza

InterContinental Hotels Group is investing $200 million to accelerate the performance of the Crowne Plaza Hotels & Resorts brand in the Americas over the next three years. The investment will focus on marketing initiatives, dedicated incremental support teams, and owner ...

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