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A study by Kalibri Labs found that hotels are paying on average 16 to 18 percent to acquire new customers. The study researched 25,000 hotels from independent, large brands, and small brands around the U.S. Data was collected over a 12 month period ending in June 2016 and saw increases in all revenue sectors. Read more.

Hard Rock International has appointed three executives: Jon Lucas as chief operating officer, Dale Hipsh as senior vice president, and Sean Caffery as senior vice president of casino development. Lucas will oversee operations and help Hard Rock expand to the western U.S. Hipsh will manage the company’s hotel portfolio and Caffery will find new development locations and business partners.

Click here for look at other notable comings and goings that took place this week.

Throughout the first full day at HITEC Toronto, a number of technology trends influencing the hotel industry became clear. Beacon technology, casting, and robotics were all hot topics, as was the possibility of combining major hotel software—think PMS, RMS, and POS systems—into one comprehensive and communicative program. In terms of robotics, Tessa Lau, CTO and chief robot whisperer at Savioke (the robotics company behind the hotel industry’s first robot butler, Relay) believes that the scope of this technology in hotels will only grow from here. “Robotics is almost a fundamental technology,” she says. “Our specialty is building out the robot’s base functions, such as how to navigate around people and safely make deliveries. Now, lots of people have ideas about how they want to use that service. We want to enable all of our customers to build on top of our foundation, leverage our capabilities, and use their own creativity to develop new solutions.”

LODGING’s bonus coverage of HITEC will continue throughout this week. If you want more, check out LodgingMagazine on Instagram to see what we see!

Yesterday, hospitality technology professionals converged at the Metro Toronto Convention Center for the start of HFTP’s 45th annual HITEC Show. The first day saw a flurry of activity as the convention’s more than 350 exhibitors set up their booths and prepared for the wave of people that will wash over the show floor this morning. The show officially opened yesterday afternoon with an awards ceremony, followed immediately by a keynote speech from Dave Berkus, an author and investor specializing in futuristic technology. He spoke to attendees about the future of the hotel industry, and how new technologies will disrupt the status quo. “We’re in the new industrial revolution. We’re seeing robotics take over manufacturing and we’re seeing a new labor economy,” he said, adding that he predicts that robots will take over about 50 percent of manufacturing jobs by 2025.

LODGING’s bonus coverage of HITEC will continue throughout this week. If you want more, check out LodgingMagazine on Instagram to see what we see!

Despite a boom in supply, extended-stay hotels are performing positively as demand remains high. Data from STR shows that even though supply across the U.S. was up more than 6 percent year-over-year in April, occupancies did not decline. Read more about extended-stay hotels’ performance in the U.S. market here.

Hospitality employees are being trained to spot and report suspected human trafficking in their workplace. Connecticut is the first state to require workers to be trained at more than 500 properties, lodges, and motels. Training is free, and more than 165 workers have already completed the program. Read more.

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