Lodging Daily News

Upgrade Acquires Uplift to Give Customers More Resources

Posted by LODGING Staff on  July 27, 2023
Comments Off on Upgrade Acquires Uplift to Give Customers More Resources
Category: Marketing, Operations
SAN FRANCISCO—Upgrade, Inc. announced the acquisition of Uplift, Inc. Uplift has seen growth over the last few years, serving 3.3 million customers in partnership with over 300 airlines, cruise lines, and hotel chains in the United States and Canada. “We are thrilled to welcome Uplift team members, partners, and customers to Upgrade,” said Renaud Laplanche, co-founder and CEO at Upgrade. “The Uplift team has established the company as the leading BNPL provider in the travel
Comings & goings
Pacifica Hotels announced multiple new hires and promotions: Jeffrey Michael has been promoted to senior vice president of commercial strategy; Julie Aschidamini has been promoted to vice president of marketing; Walter De Leon has been hired as director of housekeeping at King Kamehameha Beach Resort; and Marc Ebuen has been hired as assistant general manager at The Redondo Beach Hotel, Tapestry Collection by Hilton. Commonwealth Hotels announced that Joe Cargo has been appointed general manager
The Coco
EDGARTOWN, Massachusetts—Lark Hotels announced the opening of The Coco this summer, a new addition to The Edgartown Collection on Martha’s Vineyard. “We are thrilled to continue to expand The Edgartown Collection in Martha’s Vineyard with the opening of The Coco,” said Lark Hotels CEO Peter Twachtman. “Each inn within the collection pulls inspiration from a unique piece of the island’s history—ranging from its longstanding farms and beautiful gardens at The Edgartown Inn to, in the
Hilton Q2 2023
MCLEAN, Virginia—Hilton Worldwide Holdings Inc. reported its second quarter 2023 results. Highlights include: Diluted EPS was $1.55 for the second quarter, and diluted EPS, adjusted for special items, was $1.63, both exceeding the high end of guidance Net income was $413 million for the second quarter, exceeding the high end of guidance Adjusted EBITDA was $811 million for the second quarter, exceeding the high end of guidance System-wide comparable RevPAR increased 12.1 percent, on a
TROY, Michigan—With average U.S. hotel occupancy on track to reach 63.8 percent in 2023, just shy of the pre-pandemic level of 65.9 percent, business and leisure travelers are packing into hotels throughout North America for a second consecutive year. Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. According to the J.D. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study, staff service garners the highest level