Lodging Daily News

CHICAGO—Cloud5 Communications announced the launch of its new Managed Services division. Designed to support the IT needs and challenges of the hospitality industry, as well as adjacent markets including MDU, senior living, and student housing. This division will help properties manage technology infrastructure, IT operations, projects, and security initiatives. As a managed services provider, Cloud5 will continue to build upon its commitment to delivering solutions and support to hotel brands, management companies, ownership groups, and

TROY, Michigan—After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance, and staffing. According to the J.D. Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark, those investments are paying off in the form of strong satisfaction scores for the quality of the guestroom and staff service. “In the span of a year,

SAN FRANCISCO—Park Royal Hotels & Resorts announced a partnership with Duetto. The resort company will onboard 11 properties onto the Duetto platform, optimizing the rates for nearly 2,000 rooms throughout Mexico, the United States, Puerto Rico, and Argentina. With more than 30 years of operations, Park Royal Hotels & Resorts is regarded for its vacation experiences across the Americas. The company operates four brands: Grand Park Royal Luxury Resorts Park Royal Beach Resorts Park Royal

McLEAN, Virginia—Through an expanded agreement with Tesla, Hilton announced that, beginning in early 2024, up to 20,000 Tesla Universal Wall Connectors are slated to be installed at 2,000 hotels in the United States, Canada, and Mexico, making Hilton’s planned EV charging network the largest of any hospitality company. With at least six chargers at each of the selected hotels, Hilton will increase the number of travelers visiting its properties who drive electric vehicles. This announcement

KSL Resorts has announced the appointment of Patrick Smith as its new vice president of information technology. In his new role, Smith leads KSL Resorts’ information technology department and manages its technology infrastructure. Sonder Holdings Inc. announced the appointment of Chad Fletcher as vice president of sales. Fletcher is responsible for Sonder’s travel strategy, which includes leading the global B2B sales organization and strategic partnerships. Pyramid Global Hospitality has named James Messinger as corporate director