Whether on the road for business travel or leisure, many travelers find it frustrating to arrive at the hotel only to discover their room is not ready. To help make guests feel assured and to provide a travel convenience, La Quinta Inns & Suites launched Ready For You alerts, designed to notify guests the instant their room is ready for check-in on the day of arrival.
Guests who book a room on LQ.com can select a time window indicating their arrival at the hotel and choose to receive either an email or text message alert. The alert will be sent on the day of arrival to let the guest know the instant his or her La Quinta room is ready. With this new feature, the room will be waiting for the guest instead of the other way around.
“This innovation is the result of consumer research conducted with La Quinta Returns members who said they would value this type of service and assurance,” said Julie Cary, chief marketing officer for La Quinta. “Along with LQ Instant Hold, where travelers can instantly reserve a room while on the road for up to four hours using only their mobile phone, Ready For You is yet another example of La Quinta’s innovative spirit and commitment to bringing new ideas that ease travel planning and provide additional assurance…even on the day of arrival.”