Customers Are Happier with Hotels in 2017

    The American Customer Satisfaction Index released a new travel report with good news for the lodging industry – customers are generally happier with hotels than they were a year ago. Guest satisfaction is up 2.7 percent from 2016, with an industry-wide rating of 76 on a zero to 100 scale. The report also named the companies and brands with the highest customer satisfaction ratings, as well as those at the bottom. The highest-scoring brands received ratings between 83 and 85. To read more about the report and to view the rankings, click here.

    Advertisement
    Previous articleHilton To Hire 20,000 Veterans and Military Family
    Next articlePodcasts a New Frontier in Hotel Marketing