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How Profitable Will You Be?

As 2010 comes to a close, hotel owners and operators start to focus on the upcoming year and ask the question, “How much money will we make in 2011?” Based on the September 2010 edition of Hotel Horizons®, Colliers PKF ...

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Lodging Recovery

By now it is no big surprise: room demand is recovering, and average daily rate growth is showing signs of a recovery that is expected to be sustained in 2011. This article discusses the current performance of the U.S. by ...

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Mission Accomplished

Wyndham Hotel Group President and CEO Eric Danziger got the first all-brand Wyndham Global Conference off to an exciting start when he “landed” on stage at the opening general assembly. In front of 5,700 attendees at Mandalay Bay in Las ...

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The Importance of People

There’s no more important aspect of guest satisfaction in the hospitality industry than customer service. Without good customer service, it’s hard to build a loyal customer base. That said, and while it may sound a bit cliché, there is no ...

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Focused on Creativity

In 1990, George H.W. Bush was president; the Internet was not quite born; the hotel industry was about to enter a punishing recession; and the top song hits on Billboard included “Vogue” by Madonna, “Blaze of Glory” by Jon Bon ...

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Making the Most of It

Question: Which best describes a hotel lobby today—a café; an office or conference room; a cool destination for snacking, socializing, and relaxing; or all of the above? The answer is, of course, all of the above. The newly redesigned lobby ...

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