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Remember when hotel guests got excited over free HBO and still-in-the-theater movies on pay-per-view? Pete Sears, a 24-year Hyatt veteran, recalls those simpler days. Now, in our 24/7 digital age, guests have loftier expectations, and hotels are investing in new ...

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Smarter WiFi

When the Mandarin Oriental hotel opened in Manhattan in 2003, guests were hardly clamoring for wireless Internet access. But a few years later, Apple released the iPhone and Amazon launched its Kindle e-reader. Then came the iPad, and suddenly guests ...

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Flexible and Functional

In today’s high-tech world, more and more hotels are offering business travelers sleek and flexible meeting spaces equipped with the latest technologies. That is largely because many business travelers these days don’t leave home without their all-important gadgets. And those ...

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