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The Lodging Industry Tech Challenge

The Lodging Industry Tech Challenge

The lodging industry has been creating and delivering great guest experiences for hundreds of years with tried and true scientific hospitality principles and the passions of those who have generously shared the places they called “home,” whether in a small, ...

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Catering to Business Travelers in Emerging Tech Cities

Catering to Business Travelers in Emerging Tech Cities

More than two-thirds of American adults now own a smartphone, making mobile technology part of daily life for most travelers. As such, travelers now expect to see mobile technology integrated into their hotel experiences. Gone are the days when offering ...

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The Changing Guest Experience

The Changing Guest Experience

Imagine that a woman is booking her stay for a weekend with the girls, and she receives a personalized ad for a package deal at a hotel’s newly renovated spa. The purchase is easy, simple, and fast. On the day ...

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Look Ahead, Not Back, to Forecast Demand

Look Ahead, Not Back, to Forecast Demand

For years, revenue managers and hoteliers have typically forecast demand by looking at historical booking information and then the pickup or pace of ongoing reservations leading up to an actual stay date. By charting past and present, hoteliers have been ...

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3 Hotel Apps That Go Above and Beyond to Engage Guests

3 Hotel Apps That Go Above and Beyond to Engage Guests

Increasingly, guests want to interact with a hotel before, during, and even after their stays. Many successful hotels have recognized this and have implemented strategies to meet and exceed this expectation. One strategy top hotels have taken is to create ...

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