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Technology Holds Key to Loyalty, Says Study

Technology Holds Key to Loyalty, Says Study

SOUTHLAKE, Texas—While most travelers hold no loyalty to a particular hotel brand, hoteliers can change that reality by offering a more personalized guest experience, according to a November 2015 study commissioned by Sabre Hospitality Solutions and conducted by Forrester Consulting. ...

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Credit Card Switch: Is Your Hotel Compliant?

Credit Card Switch: Is Your Hotel Compliant?

Following the nationwide EMV liability shift on Oct. 1, in-person credit card transactions in the United States are safer and more secure than ever before. Instead of swiping credit cards, vendors will be required to scan a high-tech chip that ...

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Aloft’s Botlr Brings Special Deliveries to Guests

Aloft’s Botlr Brings Special Deliveries to Guests

Developed by Santa Clara, Calif.-based robotics company Savioke and introduced in August 2014, Aloft’s robotic bellhop, Botlr, has had a noticeable affect on amenities sales—people are ordering more just to see this little guy do his job. Brian McGuinness, global ...

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The Airbnb Quality Challenge

The Airbnb Quality Challenge

Airbnb—everybody’s talking about it. Inc. magazine named Airbnb the 2014 Company of the Year; PBS recently aired a weekend feature about Airbnb operations in New York City; and a Google search on “Airbnb” currently yields more than 51 million hits—no ...

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