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Study: Hoteliers Not Taking Tech Into the Future

Study: Hoteliers Not Taking Tech Into the Future

While hoteliers anticipate highly-sophisticated and ‘digital native’ hotel guests in 2020, their plans for industry technology remain stuck in the early 2000s. This is the research finding from ‘The Hotel Industry in 2020’ carried out by Peter O’Connor, IDeaS Revenue ...

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Why Hotels Should Reevaluate Their Tech Stack

Why Hotels Should Reevaluate Their Tech Stack

I’m not surprised by all the current excitement for new technologies and for what we think might be emerging trends in the hotel industry. In the press and at shows like CES or ALIS, hotels and online travel agencies are ...

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Using Smartphone Tech to Counter Criminal Activity

Using Smartphone Tech to Counter Criminal Activity

Cyber security has a prominent place in all hotel security profiles. The hospitality industry can use many technological advances to more easily and effectively protect themselves and their clients against theft, fraud, and other criminal activity, whether on-site or virtual. ...

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Omnichannel Cohesion Through Payments Technology

Omnichannel Cohesion Through Payments Technology

Guests expect a cohesive experience across every channel. Whether it’s at the hotel, online, or on their mobile device, the interaction must be seamless and secure. A critical facet of a hotel’s omnichannel efforts is payment technology. An omnichannel payments ...

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Guest’s Top Amenity: Internet Accessibility

Guest’s Top Amenity: Internet Accessibility

These days, internet accessibility when staying at a hotel is more important than ever. Between travelers working on the road and leisure travelers binging on Netflix, hotels have to do everything they can to offer the best, and fastest, internet ...

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