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The Changing Guest Experience

The Changing Guest Experience

Imagine that a woman is booking her stay for a weekend with the girls, and she receives a personalized ad for a package deal at a hotel’s newly renovated spa. The purchase is easy, simple, and fast. On the day ...

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Look Ahead, Not Back, to Forecast Demand

Look Ahead, Not Back, to Forecast Demand

For years, revenue managers and hoteliers have typically forecast demand by looking at historical booking information and then the pickup or pace of ongoing reservations leading up to an actual stay date. By charting past and present, hoteliers have been ...

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3 Hotel Apps That Go Above and Beyond to Engage Guests

3 Hotel Apps That Go Above and Beyond to Engage Guests

Increasingly, guests want to interact with a hotel before, during, and even after their stays. Many successful hotels have recognized this and have implemented strategies to meet and exceed this expectation. One strategy top hotels have taken is to create ...

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Hotels with EV Charging Stations Entice New Set of Customers

Hotels with EV Charging Stations Entice New Set of Customers

Gas may be cheap, but electric vehicles (EVs) are increasingly popular with environmentally focused car consumers. According to the Electric Drive Transportation Association, more than 100,000 electric plug-in vehicles were sold in 2014, a 24 percent increase from the previous ...

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