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Can Technology Stop a Towel Thief?

Can Technology Stop a Towel Thief?

Loss of towels can cost thousands of extra dollars a year. LODGING recently talked with Towel Tracker CEO Matt Cheng about how his company is taking on this problem in the hospitality industry. How was the Towel Tracker concept invented? ...

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The Future of the Hotel Minibar is Automation

The Future of the Hotel Minibar is Automation

From booking stays to accessing guestrooms and requesting amenities, today’s guests have made their preferences for immediate service overwhelmingly clear to hoteliers. Yet when it comes to food and beverage, hospitality professionals are often at a loss over how to ...

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Hotels Adopt AI with Caution

Hotels Adopt AI with Caution

AI isn’t just a buzzword at Dream Hotel Group. It just may be the future of guest services. That ultimately depends on the outcome of a pilot program to add voice-activated assistants and other AI-enabled technology into guestrooms at select ...

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Hotels Add Digital Pay To Accommodate Chinese Travelers

Hotels Add Digital Pay To Accommodate Chinese Travelers

The Chinese digital payment economy is massive—and growing. The leading digital payment services, Alibaba’s Alipay and Tencent’s WeChat Pay, processed a combined $2.9 trillion in 2016, according to reports from the UN-based Better Than Cash Alliance—a 20-fold increase in just ...

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ResortPass Helps Hoteliers Access An Untapped Market

ResortPass Helps Hoteliers Access An Untapped Market

In the summer of 2015, Amanda Szabo founded ResortPass, a company that allows hotels and spas to efficiently provide amenities to day-only guests. In May 2016, she launched the company with one partner hotel—Estancia La Jolla Hotel & Spa in ...

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