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Hotels Add Digital Pay To Accommodate Chinese Travelers

Hotels Add Digital Pay To Accommodate Chinese Travelers

The Chinese digital payment economy is massive—and growing. The leading digital payment services, Alibaba’s Alipay and Tencent’s WeChat Pay, processed a combined $2.9 trillion in 2016, according to reports from the UN-based Better Than Cash Alliance—a 20-fold increase in just ...

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ResortPass Helps Hoteliers Access An Untapped Market

ResortPass Helps Hoteliers Access An Untapped Market

In the summer of 2015, Amanda Szabo founded ResortPass, a company that allows hotels and spas to efficiently provide amenities to day-only guests. In May 2016, she launched the company with one partner hotel—Estancia La Jolla Hotel & Spa in ...

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How Texting Is Changing Hotels’ Internal Communications

How Texting Is Changing Hotels’ Internal Communications

Communicating with hotel staff while on-property—whether they are on the grounds or in a guestroom—has long been a challenge for hoteliers. Telephones, radios, and email each have their own limitations. Housekeeping staff, for example, aren’t sitting in front of a ...

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Using Apps to Improve Hotel Operations

Using Apps to Improve Hotel Operations

Apps can be a great asset to any hotel—they can enable everything from making dinner reservations to booking spa appointments, arranging laundry or dry cleaning, ordering room service, checking-in and checking-out, and, of course, booking accommodations and paying for them. ...

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