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Roger Smith Hotel Makes a Connection

Roger Smith Hotel Makes a Connection

It’s hard to give the exact number of Twitter followers for New York City’s Roger Smith Hotel. The count, currently hovering around 16,000, grows almost every hour. With such a robust audience, the folks behind @RSHotel know which posts make ...

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Medallia Identifies Top Brands Through Social Media Analysis

Medallia Identifies Top Brands Through Social Media Analysis

PALO ALTO, Calif.—Medallia, a leader in SaaS Customer Experience Management (CEM) solutions, has issued its quarterly analysis of social media data to rank the top-rated and most improved hotels in the U.S. Medallia identified Four Seasons, Omni, Cambria Suites, Hampton ...

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Your Good Name

Your Good Name

When the Conrad Miami suffered a technical problem in February that significantly slowed down its elevators, General Manager Stephane Mercier found himself responding to a complaint on TripAdvisor. The guest saw Mercier’s response and stopped by the front desk two ...

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