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SIX Travel App Enables Booking via Instagram Stories

SIX Travel App Enables Booking via Instagram Stories

NEW YORK—SIX Travel recently launched its app out of BETA, allowing travelers to book hotels directly through Instagram Stories and other online publishers. Built exclusively for iOS, the hotels booking platform is making travel content instantly bookable. “We designed SIX Travel ...

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Six Missteps to Avoid When Capturing and Actioning Guest Feedback

Six Missteps to Avoid When Capturing and Actioning Guest Feedback

In today’s economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this expectation economy, hoteliers must listen carefully to these consumer voices, respond quickly, and efficiently gather guest ...

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Three Ways to Engage Guests in Real Time

Three Ways to Engage Guests in Real Time

Finding ways to engage guests during their travels and while they are on property is critical for hotels. Industry professionals who understand the importance of customer service and guest engagement will tell you that a clean lobby and a cozy ...

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