Ask Anthony: Incorporating Technology Without Losing the Personal Touch
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
TraknProtect CEO Parminder Batra on Her Company’s Award-Winning Safety Button
“Gratified” is how TraknProtect CEO and co-founder Parminder Batra says she felt when her asset-tracking technology took the prize for industry innovation at the...
Changing Fast: Six Technologies Taking Hotels Into the Future
There's no question that hospitality is a dynamic industry. Innovations are changing how hoteliers approach their properties, oftentimes in unexpected ways. From recyclable sheets...
Group Gains: How Technology Is Expediting Group Meeting Planning
Patricia Davis, senior vice president, marketing and communications, Davidson Hotels & Resorts, observes the impact of technology on virtually all aspects of the travel...
How AI Is Changing the Way Front Desk and Reservation Agents Work
According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...