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Navigating the Complexities of Data Privacy

Navigating the Complexities of Data Privacy

Never before have we had access to the depth and breadth of customer data to deliver personalized compelling customer experiences. Mobile has changed the realm of the possible and is playing an increasingly important role in every industry. Nowhere is ...

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Matching Your Tech Strategy with Your Target Guest

Matching Your Tech Strategy with Your Target Guest

The CitizenM hotel near Times Square in New York City is known for its smart use of technology and emphasis on affordable luxury. It’s an ultramodern, glass-and-concrete box of 230 small rooms (each is about 150 square feet), a 2,300-square-foot ...

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Protecting Systems from Security Breaches

Protecting Systems from Security Breaches

More than 15 million people in the United States have their identities stolen every year. And, identity theft is big business. The people stealing data are often taking that information and selling it to third parties who use the information ...

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Instagram-Inspired Wanderlust Becomes Business Driver

Instagram-Inspired Wanderlust Becomes Business Driver

As countless BuzzFeed listicles, Facebook updates, and Instagram feeds would suggest, web-based globetrotter pictorials have become a leading inspiration for travelers all over the world. Regular social media users are easily enticed by engaging photographs of worldly attractions, exotic delicacies, ...

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Hilton Worldwide, IBM Introduce Robot Concierge

Hilton Worldwide, IBM Introduce Robot Concierge

MCLEAN, Va.—Hilton Worldwide and IBM today announced a collaboration to pilot “Connie”—the first Watson-enabled robot concierge in the hospitality industry. Connie draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations, and hotel ...

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Major Brands Move Away from Internally Developed PMS

Major Brands Move Away from Internally Developed PMS

As they develop a global presence, many of the major hospitality companies are looking to streamline their property efficiencies across all brands and continents. The Wyndham Hotel Group recently did just that by partnering with the Sabre Corporate to roll ...

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