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Key Considerations for Upgrading to Digital Keys

Key Considerations for Upgrading to Digital Keys

The use of mobile devices to access hotel guestrooms has been on the rise for the past several years thanks to the prevalence of smart phones and the growing guest demand for convenient self-service options. For hotel companies making the ...

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How Texting Is Changing Hotels’ Internal Communications

How Texting Is Changing Hotels’ Internal Communications

Communicating with hotel staff while on-property—whether they are on the grounds or in a guestroom—has long been a challenge for hoteliers. Telephones, radios, and email each have their own limitations. Housekeeping staff, for example, aren’t sitting in front of a ...

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Using Apps to Improve Hotel Operations

Using Apps to Improve Hotel Operations

Apps can be a great asset to any hotel—they can enable everything from making dinner reservations to booking spa appointments, arranging laundry or dry cleaning, ordering room service, checking-in and checking-out, and, of course, booking accommodations and paying for them. ...

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How to Face Fallout from a Data Breach

How to Face Fallout from a Data Breach

Chris Zoladz founded Navigate LCC, an information protection privacy consultancy, eight years ago to help clients create and refine data breach response plans. According to Zoladz, when a hotel is victim to a cyber attack, it can take anywhere from ...

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Expedia Invests $26 Million in ALICE

Expedia Invests $26 Million in ALICE

New York–Hotel operations platform ALICE has secured $26 million in Series B funding from online travel giant, Expedia, Inc. The completed investment makes Expedia a majority shareholder in ALICE and deepens the commercial cooperation between the two companies that was ...

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