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Hotels Adopt AI with Caution

Hotels Adopt AI with Caution

AI isn’t just a buzzword at Dream Hotel Group. It just may be the future of guest services. That ultimately depends on the outcome of a pilot program to add voice-activated assistants and other AI-enabled technology into guestrooms at select ...

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Strategically Positioning Hotels for ‘Techspitality’

Strategically Positioning Hotels for ‘Techspitality’

Consumers are definitely changing their behaviors. Recent reports have shown that both millennials and, more surprisingly, Boomers want more technology in hotels. Guests across the board want an efficient check-in experience and easy access to their room, and most aren’t willing ...

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Hotels Add Digital Pay To Accommodate Chinese Travelers

Hotels Add Digital Pay To Accommodate Chinese Travelers

The Chinese digital payment economy is massive—and growing. The leading digital payment services, Alibaba’s Alipay and Tencent’s WeChat Pay, processed a combined $2.9 trillion in 2016, according to reports from the UN-based Better Than Cash Alliance—a 20-fold increase in just ...

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