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Six Missteps to Avoid When Capturing and Actioning Guest Feedback

Six Missteps to Avoid When Capturing and Actioning Guest Feedback

In today’s economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this expectation economy, hoteliers must listen carefully to these consumer voices, respond quickly, and efficiently gather guest ...

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Are Robots and Chatbots Ready for the Lodging Industry?

Are Robots and Chatbots Ready for the Lodging Industry?

Physical robots remain relatively uncommon in the hotel industry. Nevertheless, some hotels are experimenting with robots who cook, clean, and greet guests. At the front desk of the Henn-na Hotel in Nagasaki, Japan—described as the world’s first fully-robotic hotel—multi-lingual robots ...

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