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How Long is Too Long to Leave Guests Hanging?

How Long is Too Long to Leave Guests Hanging?

NEW YORK—Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in 26 minutes, and via social media in 27 minutes or less, according to research compiled by ...

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Examining the Costs of Chip Liability

Examining the Costs of Chip Liability

It’s been over a year since the U.S. EMV liability shift of October 2015 and the chip rollout has been challenging, to say the least. In this post-liability shift climate, hotel owners and managers are incurring costs at every turn; ...

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Hotel-OTA Competition Improves Focus on Distribution

Hotel-OTA Competition Improves Focus on Distribution

When the CEOs of Expedia and Marriott International gave separate talks at the Skift Global Forum last month, they downplayed the competition between hotels and online travel agencies, but there’s a little more to the story than they let on. ...

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The ‘Magic’ of Email Marketing

The ‘Magic’ of Email Marketing

Everyone who has shopped online has experienced this once. Remember searching the internet for a new coffee maker and instead filling your cart with “essentials” like fancy chocolates? Then, you forget about the whole operation and go back to scrolling ...

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Guest’s Top Amenity: Internet Accessibility

Guest’s Top Amenity: Internet Accessibility

These days, internet accessibility when staying at a hotel is more important than ever. Between travelers working on the road and leisure travelers binging on Netflix, hotels have to do everything they can to offer the best, and fastest, internet ...

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The Importance of In-Room Entertainment

The Importance of In-Room Entertainment

According to a recent in-room entertainment (IRE) preferences study by software, systems and managed services provider ADB, the quality of IRE is of high importance to hotel guests. Especially worth noting is that all guests expect IRE services in hotels ...

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