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Making Sure Employees Can Communicate in a Crisis

Making Sure Employees Can Communicate in a Crisis

Hotels promise to provide guests with a comfortable stay, and hotel employees are responsible for making that happen. However, like many other industries, hospitality work has its security concerns—both for the safety of guests and employees. And, in the event ...

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Extended Stay America Creates an App to Engage its Associates

Extended Stay America Creates an App to Engage its Associates

CHARLOTTE, N.C.—Extended Stay America, a hotel owner/operator in North America, recently debuted its new MyESA mobile app for associates. Optional for team members, the app is designed to strengthen the hotel’s relationship with over 8,500 employees across more than 620 ...

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Three Ways to Engage Guests in Real Time

Three Ways to Engage Guests in Real Time

Finding ways to engage guests during their travels and while they are on property is critical for hotels. Industry professionals who understand the importance of customer service and guest engagement will tell you that a clean lobby and a cozy ...

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Exceptional Innovation Launches Guest Services Management Platform

Exceptional Innovation Launches Guest Services Management Platform

Westerville, Ohio—Exceptional Innovation, a global provider of guest-facing technology solutions for the hospitality industry, has launched a new web-based, staff-facing application to streamline guestroom housekeeping, maintenance, and room replenishment processes. The company says that the Guest Services Management (GSM) platform ...

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GDPR: Steps for Complying with Employer Responsibilities

GDPR: Steps for Complying with Employer Responsibilities

GDPR—four letters of the alphabet that are proving to represent one of the biggest challenges facing businesses in 2018. The General Data Protection Regulation (GDPR) comes into effect on May 25 across the European Union and impacts any organization that ...

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G6 Hospitality Partners with VersaPay to Deploy ARC Platform

G6 Hospitality Partners with VersaPay to Deploy ARC Platform

DALLAS–VersaPay Corporation—a provider of cloud-based invoice-to-cash solutions including electronic invoice presentment and payment, automated accounts receivable, cash application, and collections management—has partnered with G6 Hospitality to deploy its ARC platform—an accounts receivable automation solution—across Motel 6 and Studio 6. “As ...

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