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Are Guests and Hotels Ready for Chatbots?

Are Guests and Hotels Ready for Chatbots?

Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an opportunity for hospitality brands to deploy chatbots, automated software that interacts with guests through SMS text or ...

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Accenture, Marriott, and 1776 Launch Travel Experience Incubator

Accenture, Marriott, and 1776 Launch Travel Experience Incubator

Washington, D.C.—Accenture Interactive, Marriott International, and startup network 1776 launched the Travel Experience Incubator, a new program designed to discover and foster startups working on innovative technologies and solutions to improve the travel experience. The partnership between Marriott and its official partner, Accenture ...

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NYC Hotel Association Launches Its Own Booking Platform

NYC Hotel Association Launches Its Own Booking Platform

NEW YORK—The more than 60 million visitors who travel annually to New York City are now able to search and book hotel accommodations in the Big Apple via FindHotels.nyc—a full service, one-stop booking site featuring members of the Hotel Association of New York City (HANYC). ...

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Business Travelers Want More Access To Tech On The Road

Business Travelers Want More Access To Tech On The Road

Business travelers are looking for greater access to technology and cross-device integration on the road, according to a survey by Egencia, Expedia’s business travel arm. The fourth edition Egencia Business Travel and Technology Survey was conducted by Northstar, a strategic ...

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The Online Booking Channel 2.0

The Online Booking Channel 2.0

The relationship between OTAs and their primary breadwinners—hotels—has been closer to one of rivals than business partners. However, both partners must work together effectively to achieve optimal success. Fortunately for hotels, changes in technology and consumer behavior are creating new ...

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