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Four Ways Hotels Can Improve Mobile Key Security

Four Ways Hotels Can Improve Mobile Key Security

Mobile keys are a relatively new technology, but they are rapidly gaining a foothold in the lodging industry. Of course, as with most mobile tech, securing data sent and received via mobile keys is of the utmost importance to hoteliers. ...

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Seven Steps to Becoming GDPR Compliant Before May 25

Seven Steps to Becoming GDPR Compliant Before May 25

With less than a month to go until the General Data Protection Regulation (GDPR) goes into effect, hoteliers are running out of time to prepare for the European Union’s new privacy rules. If they haven’t already, hoteliers must now take ...

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Making Sure Employees Can Communicate in a Crisis

Making Sure Employees Can Communicate in a Crisis

Hotels promise to provide guests with a comfortable stay, and hotel employees are responsible for making that happen. However, like many other industries, hospitality work has its security concerns—both for the safety of guests and employees. And, in the event ...

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Extended Stay America Creates an App to Engage its Associates

Extended Stay America Creates an App to Engage its Associates

CHARLOTTE, N.C.—Extended Stay America, a hotel owner/operator in North America, recently debuted its new MyESA mobile app for associates. Optional for team members, the app is designed to strengthen the hotel’s relationship with over 8,500 employees across more than 620 ...

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Three Ways to Engage Guests in Real Time

Three Ways to Engage Guests in Real Time

Finding ways to engage guests during their travels and while they are on property is critical for hotels. Industry professionals who understand the importance of customer service and guest engagement will tell you that a clean lobby and a cozy ...

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