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IHG Launches Mobile and In-Hotel Digital Tech Pilots

IHG Launches Mobile and In-Hotel Digital Tech Pilots

InterContinental Hotels Group is trialling and rolling out several digitally-driven innovations to provide a more personalized and interactive experience for guests. The announcement follows IHG’s signing in April of an agreement with technology company Amadeus to develop a cloud-based Guest ...

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Rogue Third-Party Booking Sites Cause Challenges

Rogue Third-Party Booking Sites Cause Challenges

After spending hours searching for the perfect accommodation package, a soon-to-be traveler finally settles on a suite with an ocean view. Anxious to nail down her trip details, she hastily clicks “Pay Now.” But when she arrives at the hotel, ...

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The Changing Guest Experience

The Changing Guest Experience

Imagine that a woman is booking her stay for a weekend with the girls, and she receives a personalized ad for a package deal at a hotel’s newly renovated spa. The purchase is easy, simple, and fast. On the day ...

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Look Ahead, Not Back, to Forecast Demand

Look Ahead, Not Back, to Forecast Demand

For years, revenue managers and hoteliers have typically forecast demand by looking at historical booking information and then the pickup or pace of ongoing reservations leading up to an actual stay date. By charting past and present, hoteliers have been ...

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Trendspotting: The Latest from Content Providers

Trendspotting: The Latest from Content Providers

A brief overview of the latest offerings from top content providers in the lodging industry: COMCAST News: Comcast has expanded its fiber network significantly in the past year, bringing its full portfolio of Ethernet services to places including the Central ...

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