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Hotel Zephyr GM Creates Playful Guest Experience

Hotel Zephyr GM Creates Playful Guest Experience

“It’s a play day at Zephyr, how may I Zephyr you?” answers a cheerful woman with a Spanish accent. The unconventional phone greeting at Hotel Zephyr is likely to catch a first-time caller off guard. But that’s the exact reaction ...

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IHG Americas CEO Talks Strong Half-Year Results

IHG Americas CEO Talks Strong Half-Year Results

About six months have passed since Elie Maalouf became CEO of the Americas at InterContinental Hotels Group, and so far he’s visited more than 100 IHG-branded hotels, from Canada down to the tip of South America and everything in between. ...

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On the Move: This Week’s Comings and Goings

On the Move: This Week’s Comings and Goings

Laurie Hobbs has been named vice president of marketing at Marcus Hotels & Resorts. Bringing 30 years of experience in marketing communications in hospitality, she will provide leadership and management to operational areas including marketing, e-commerce, customer relationship marketing, advertising, ...

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Condado Vanderbilt Hotel Appoints New F&B Director

Condado Vanderbilt Hotel Appoints New F&B Director

SAN JUAN, Puerto Rico—International Hospitality Enterprises (IHE) has named Albert Charbonneau food & beverage director of Condado Vanderbilt Hotel. The hotel, which reopened in the Condado District of San Juan in December 2014 after a $200 million renovation, offers luxury ...

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New Hospitality Courses, Programs, and Certifications

New Hospitality Courses, Programs, and Certifications

From updated online courses and programs to new certifications, hospitality education is buzzing. Here is a roundup of the latest education and training news. New Edition of AHLEI’s Facilities Textbook Shows How to Keep Properties Running Smoothly: To help keep properties ...

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