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Guest Satisfaction at Record High, Study Says

Guest Satisfaction at Record High, Study Says

WESTLAKE VILLAGE, Calif.—Hotel guest satisfaction has risen to a record high, while the number of guests experiencing problems during their stay has dropped significantly, according to the J.D. Power 2015 North America Hotel Guest Satisfaction Index Study. The study, now ...

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Destination Hotels Has New Look, Programming, and Partnerships

Destination Hotels Has New Look, Programming, and Partnerships

ENGLEWOOD, Colo.—Destination Hotels, operator of upscale and luxury independent properties, is evolving into a consumer-facing, foundational brand to better suit its customers and lead to enhanced cross-selling success for its owners. Destination is defining who it is through a new ...

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IHG Launches Top Membership Level, Spire Elite

IHG Launches Top Membership Level, Spire Elite

InterContinental Hotels Group today announces the name of IHG Rewards Club’s new top membership level, Spire Elite, introduced to recognize and reward its most loyal members. To celebrate the launch, world renowned travel photographer Steve McCurry—who is best known for ...

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Auberge to Manage Luxury Resort in Costa Rica

Auberge to Manage Luxury Resort in Costa Rica

MILL VALLEY, Calif.—Auberge Resorts Collection announced today plans to manage Hacienda AltaGracia, a luxury resort that officially opened in June 2015 in the mountains of Perez Zeledon in the southern region of Costa Rica. Originally conceived and developed by Costa ...

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