The desire to run a successful, sustainable business is the driving force behind the actions of any hotelier or hospitality industry professional. My job as CEO of Magnuson Hotels is to make sure that the 1,000 hotel owners that affiliate ...

Scoring points with guests is not always easy. But leveraging partnerships with local sports teams is a good place to start when it comes to turning overnight visitors into lifelong fans—at least, that’s what Omni Hotels & Resorts is banking ...

Sonia Cheng may be one of the youngest chief executive officers in hospitality, but her age only serves to highlight her contributions to the industry. With extensive experience in real estate investments and an innate ability to level with the ...

The odds are good that you’ll never experience a thousand-year flood firsthand in your lifetime. With only a 0.1 percent chance of happening in any given year, these cataclysmic weather events—which often lead to major damage and loss of life—are ...

When Sheila Johnson, founder and CEO of Salamander Hotels & Resorts, decided to go into the hotel business, it was for love. “I love traveling. I love going to new hotels and finding hidden gems,” she says. However, as an ...

From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to increase their business’ growth and profitability. However, these are not just tools to boost profits, but also a way of increasing customer satisfaction as you ...