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Five Ways to Delight Customers

Five Ways to Delight Customers

Many hoteliers seek to satisfy their customers in an effort to deliver positive results for their business. However, the relationship between satisfaction and other desired goals such as customer loyalty has not been conclusively proven by research. Whereas some studies ...

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How to Prepare for Potential Threats to Security

How to Prepare for Potential Threats to Security

Daniel Johnson, CHA, serves as a hotel analyst for Travel Channel’s Hotel Impossible and is vice president of operations for Argeo Hospitality. Here, he sits down with LODGING to answer one of the most pressing issues he believes hoteliers face. ...

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How to Get the Best Results from Your Operations

How to Get the Best Results from Your Operations

With 30 years of experience in the hospitality industry, Phil Tufano, partner and COO at San Francisco-based management company Kokua Hospitality, is an expert in operating and managing hotels. He has renovated, reengineered, and repositioned properties branded under Hilton, Hyatt, ...

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Balancing Energy Use and Guest Comfort

Balancing Energy Use and Guest Comfort

As consumers become more conscious of lowering their carbon footprints and protecting the planet, demand for energy-efficient products continues to grow. Eco-friendly products are making an impact on a global scale, and the hospitality industry has made a concerted effort ...

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How to Build an Efficient Hotel

How to Build an Efficient Hotel

Daniel Johnson, CHA, serves as a hotel analyst for Travel Channel’s Hotel Impossible and is vice president of operations for Argeo Hospitality. Here, he sits down with LODGING to answer one of the most pressing issues he believes hoteliers face. ...

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