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Reduce Workplace Injuries, Boost Productivity

Reduce Workplace Injuries, Boost Productivity

High levels of customer satisfaction in the hospitality and leisure industries are critical to the success of any property. It is even more challenging to maintain customer satisfaction while reducing costs associated with employee injuries and the workers’ compensation claims. ...

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Jumping into Lodging from Another Marketplace

Jumping into Lodging from Another Marketplace

Originally a restaurateur, Mike Whalen, principal at the Heart of America Group, entered the lodging industry accidentally. The company’s original Machine Shed restaurant on the outskirts of Davenport, Iowa, was located next to a small, somewhat unsavory motel. Whalen knew ...

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In 2016, Sourcing Qualified Talent a Top Priority

In 2016, Sourcing Qualified Talent a Top Priority

The U.S. hotel industry put on a strong performance in 2015, with occupancy, average daily rate, revenue per available room, and other benchmarks hitting all-time highs. Increases in occupancy, in particular, have a profound affect on the industry, especially on ...

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Spending Money Where the Guest Perceives It

Spending Money Where the Guest Perceives It

When it comes to renovations, savvy owners are investing their money in design aspects that matter most to guests. Nunzio DeSantis, executive vice president and director of HKS Hospitality Group, shares his perspective on where hotels can get the biggest ...

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Carving Out a New Culture of Safety

Carving Out a New Culture of Safety

Owning and operating a hotel can be a risky venture. There are several factors to consider, including loss prevention, safety, and liability. Hotel managers need to be diligent ensuring that the strategies in place have a minimal impact on the ...

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Impacting the Bottom Line in 2016

Impacting the Bottom Line in 2016

2016 promises to be the most profitable year our industry has ever seen due to strong rate growth, minimal supply impact, low interest rates and oil prices, and a somewhat minimal impact from disruptors like Airbnb, living wage bills, and ...

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