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Creative Ways to Keep Employees from Jumping Ship

Creative Ways to Keep Employees from Jumping Ship

There is a proven link between loyalty programs and customer satisfaction. And just as guests respond well to encouragement to remain loyal, so do hotel employees. Today, more and more hoteliers are turning to employee incentive programs to raise morale ...

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Ask Anthony: How Long Will the Good Times Last?

Ask Anthony: How Long Will the Good Times Last?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. With the hotel economy at an all time high, how long will ...

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Selling the Experience in Lifestyle Hotels

Selling the Experience in Lifestyle Hotels

If Josh Wyatt ever really struck it rich, he’d get rid of all his possessions and travel the world. The 41-year-old chief strategic officer of Generator Hostels is far more interested in having great experiences than getting bogged down by ...

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Child’s Play: The Secret to Family Leisure Business

Child’s Play: The Secret to Family Leisure Business

Any parent can tell you that the key to a successful family vacation boils down to one simple goal—keeping the kids entertained. At the new Legoland Hotel in Winter Haven, Fla., that highly sought entertainment starts at check-in. After passing ...

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