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How to Manage Pests When Remodeling a Hotel

How to Manage Pests When Remodeling a Hotel

Remodeling can do wonders for a hotel’s online ratings and guest satisfaction. But, before hoteliers invest time and money in new furniture, paint colors, and landscaping, they should add pest management to their renovation timeline. Renovations open hotels to pests. ...

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A Hotelier’s Guide to Business-Interruption Insurance Claims

A Hotelier’s Guide to Business-Interruption Insurance Claims

The harmful effects of devastating weather events in the United States and around the world are on the rise. Hurricanes, wildfires, and other disruptive events are inflicting increasing amounts of damage and significantly affecting businesses of all types, including hotels and ...

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Five Health and Safety Tips for Hotel Staff

Five Health and Safety Tips for Hotel Staff

From clean, pressed sheets and fluffy white towels to impeccably dressed staff serving every guest with a beaming smile, many things contribute to the making of a great hotel. But aside from the sparkling exterior, there are other factors that ...

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Expanding Hotel Revenue Streams

Expanding Hotel Revenue Streams

Kevin Carey, the American Hotel & Lodging Association’s new executive vice president and chief operating officer, shares how hoteliers can position their own properties to expand and add revenue streams. “Given the breadth of the industry—from global brands all the ...

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How Hotels Can Build Community Value

How Hotels Can Build Community Value

Jim Wefers, general manager of the Courtyard Marriott and Residence Inn in Syracuse, New York, explains how he created a close-knit community of team members at his dual-branded property. Make employees feel involved. “Approach your employees face-to-face and ask them ...

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