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Best Practices: Room Service and Upselling

Best Practices: Room Service and Upselling

From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to increase their business’ growth and profitability. However, these are not just tools to boost profits, but also a way of increasing customer satisfaction as you ...

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Boosting Resort Revenue in the Off-Season

Boosting Resort Revenue in the Off-Season

It’s like clockwork: In the heat of summer, people flock to beach resorts located in warm climates. In the cooler months, guests hit the slopes, taking in winter scenes up north. For hoteliers, attracting guests off-peak is no easy task, ...

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Improving Hotel NOI with Retro-Commissioning

Improving Hotel NOI with Retro-Commissioning

Are you keeping your hotel assets running in great shape with regular energy efficiency tune-ups? As most new hotels get ready to open their doors, engineers perform a commissioning process to observe building systems and make sure everything is operating ...

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Historic Buildings Get Second Chance as Hotels

Historic Buildings Get Second Chance as Hotels

A schoolhouse in Pennsylvania, a general store in South Carolina, and a former mental asylum in New York: Three buildings that have seemingly nothing in common, but recently all achieved the same destiny—becoming a hotel. As historic and boutique hotels ...

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Culling the Creepy Crawlies

Culling the Creepy Crawlies

When it comes to running a hotel, ensuring guest comfort is paramount to the entire experience. There are any number of issues that could cause discomfort, but one of the most visceral is a pest problem. Eliminating an infestation is ...

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Making Sure Your Hotel Chain Stays at the Top

Making Sure Your Hotel Chain Stays at the Top

OK, hotel owners: Now that you are operating your chain, it’s time to talk about staying ahead of the competition. It is critical to understand that getting there and staying there are two vastly different things. Today, we’re going to ...

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