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A Quirky Approach to Group Business

A Quirky Approach to Group Business

On a street corner in downtown Richmond, Va., Quirk Hotel, a Destination Hotel, lives up to its name. Showcasing local curiosities such as obscure art and artisanal eats, the Richmond-centric, 74-key property breaks away from the confines of brand-bound uniformity ...

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How Employee Feedback Can Help Hoteliers

How Employee Feedback Can Help Hoteliers

Feedback is important for any industry, as it shows quite clearly what works, and what could be improved upon. In the service industry, there are different types of feedback. Customer feedback is most commonly discussed and used, while employee feedback ...

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How Young GMs Manage Their Staff

How Young GMs Manage Their Staff

Regardless of their age, most general managers have long to-do lists each day to keep their hotels running smoothly. But when a young professional earns the title at an early stage in their career, the role comes with a unique ...

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Cooperative Mindset Primes Loews for Success

Cooperative Mindset Primes Loews for Success

Working to ensure that employees and management are on the same page can be an extremely demanding endeavor for any entity in the lodging industry. Adding extra players, like a management company or corporate overseer, to create a symbiotic and ...

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Managing Potentially Damaging Online Reviews

Managing Potentially Damaging Online Reviews

In the age of ubiquitous social media use, a guest’s Facebook status or tweet can have a huge impact on the reputation of a hotel. This is especially true when a guest starts posting about sensitive issues such as bed ...

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Where Liability Falls When Guest Safety is Compromised

Where Liability Falls When Guest Safety is Compromised

It almost sounds like the beginning of a low-budget horror movie. According to his claims, in 2008 Michael David Barrett gained access to a back-of-the-house phone in the Nashville Marriott at Vanderbilt University to learn sportscaster Erin Andrews’s room number. ...

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