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Choosing the Right Management Company

Choosing the Right Management Company

For the first-time owner choosing a management company, it makes sense that one of the first requirements at the top of the list would be experience. Rather than a novice owner signing on with an equally green behind the ears ...

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Three Tips from Women in Senior Leadership

Three Tips from Women in Senior Leadership

Although the executive ranks remain male dominated, women in hospitality have made great strides. During a Women in Senior Leadership panel, presented by the Cornell University School of Hotel Administration and the American Hotel & Lodging Association this week in ...

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The Secrets of Guest-Satisfying Hotel Brands

The Secrets of Guest-Satisfying Hotel Brands

If Chip Bell could have any job, it would be a hotel concierge. “Hotels, to me, are the most exciting business on the planet,” says Bell, a customer service guru and best-selling author who has served as a consultant to ...

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