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How Hotels Can Prepare for a Spike in Business

How Hotels Can Prepare for a Spike in Business

Talk to anyone who has worked in the hotel industry for any length of time, and chances are you can uncover a story or two involving a surprise guest surge. For Robert Holmes, one of his most poignant experiences occurred ...

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10 Ideas Driving Kimpton

10 Ideas Driving Kimpton

IHG’s purchase of Kimpton makes a lot of sense when you look at how the boutique hotel and restaurant company operates. We shared the secrets of Kimpton’s success in our October 2014 cover story: Despite being the largest boutique owner ...

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Keep Birds from Splattering Your Property and Brand

Keep Birds from Splattering Your Property and Brand

When the iconic red-shingled roof at the Hotel del Coronado in San Diego began to look milky white because of incessant bird splatters, Sonny Cataldo knew it was time to take action. As the hotel’s director of facilities, he wanted ...

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Avoid Being a Target of Room Block Poachers, Pirates

Avoid Being a Target of Room Block Poachers, Pirates

Room block poaching refers to businesses that actively seek to recruit or divert event attendees away from official room blocks and into other hotel bookings. “This is pervasive,” says Mike Dominguez, senior vice president of corporate sales at MGM Resorts ...

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Staying Healthy in the Face of Ebola

Staying Healthy in the Face of Ebola

Travelers aren’t immune to the fear of Ebola generated by top headlines, so even though the dangers of a serious outbreak in the United States remain extraordinarily low, hotels must be prepared to respond to guests’ and employees’ concerns. And ...

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