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Getting the Most Out of Online Survey Results

Getting the Most Out of Online Survey Results

Surveys are useful tools for gauging what guests are feeling. The results can notify hoteliers of new problems as they arise and highlight areas that could use improvements. However, in the age of instant online reviews and constant social media ...

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Advice for Hotel Developers from Maki Nakamura Bara

Advice for Hotel Developers from Maki Nakamura Bara

Maki Nakamura Bara, president of Chartres Lodging Group, co-founded the property redevelopment and repositioning company along with now-CEO Robert Kline. She also serves as co-chairman of Kokua Hospitality, a management company based in San Francisco. Bara shared the following advice for hotel developers with LODGING. ...

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How To Overhaul Sales Proposals To Win Group Business

How To Overhaul Sales Proposals To Win Group Business

Which proposals usually make it to a meeting planner’s short list: a proposal template full of sales clichés that is only updated with a group’s name, dates, rates, and space; or a proposal that reflects a hotel’s and sales manager’s personality, plus ...

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Should Hoteliers Rent Or Own Hotel Linens?

Should Hoteliers Rent Or Own Hotel Linens?

Outsourcing laundry may be a better choice for a hotel’s profitability and sustainability, but questions arise over whether it’s the right move for branding and maintaining sufficient linen inventory. Linen services can be at least as effective as on-premises laundries ...

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Legal Advice to Prepare for Hurricane Season

Legal Advice to Prepare for Hurricane Season

Typical hurricane preparation advice helps you through a storm, but overlooks the headaches in the aftermath. As insurance coverage attorneys in Florida, we have represented numerous businesses and individuals in disputes with their insurance companies over claims that were improperly ...

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