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Catering to International MICE Groups

Catering to International MICE Groups

Hotels in major business event destinations must stay ahead of meetings, incentives, conferences, and events (MICE) food and beverage trends to better serve guests and travelers visiting their properties. For those that host MICE groups from around the world, it’s always ...

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Expanding Hotel Revenue Streams

Expanding Hotel Revenue Streams

Kevin Carey, the American Hotel & Lodging Association’s new executive vice president and chief operating officer, shares how hoteliers can position their own properties to expand and add revenue streams. “Given the breadth of the industry—from global brands all the ...

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How Facebook is Adapting to be More Competitive for Hotels

How Facebook is Adapting to be More Competitive for Hotels

Sharing content on a hotel’s Facebook page without paying to promote doesn’t typically generate much of a return—if any—for hoteliers. That’s thanks to the ever-dwindling rate of organic reach—the rate of Facebook users that a company can reach for free ...

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How Hotels Can Build Community Value

How Hotels Can Build Community Value

Jim Wefers, general manager of the Courtyard Marriott and Residence Inn in Syracuse, New York, explains how he created a close-knit community of team members at his dual-branded property. Make employees feel involved. “Approach your employees face-to-face and ask them ...

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Three Tips for Hoteliers When Developing Local Talent

Three Tips for Hoteliers When Developing Local Talent

Harsha Chanrai, founder and CEO of Saira Hospitality, offers the following advice for hoteliers looking to develop local talent. Look for soft skills. “Focus on finding people with emotional and cultural intelligence, rather than hotel work experience,” Chanrai explains. “This ...

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