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Creative Ways to Keep Employees from Jumping Ship

Creative Ways to Keep Employees from Jumping Ship

There is a proven link between loyalty programs and customer satisfaction. And just as guests respond well to encouragement to remain loyal, so do hotel employees. Today, more and more hoteliers are turning to employee incentive programs to raise morale ...

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Revenue Experts on Preparing for the Next Downturn

Revenue Experts on Preparing for the Next Downturn

Industry leaders discussed how hoteliers should prepare for the next economic downturn at HSMAI’s Revenue Optimization Summit in June. Here’s what they had to say. “Implement the right marketing, the right outreach, to acquire the demand and the guests that ...

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Ask Anthony: How Long Will the Good Times Last?

Ask Anthony: How Long Will the Good Times Last?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. With the hotel economy at an all time high, how long will ...

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Three Tips for Hazard Communication Compliance

Three Tips for Hazard Communication Compliance

Does your hotel staff know how to properly handle the hazardous chemicals they are exposed to every day? Earlier this year, a hotel in Rochester, N.Y., faced this question when a dangerous vapor cloud formed after hotel staff mixed chlorine ...

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